For Patients

• Appointments

• Insurance & Billing

• Patient Bill of Rights

• Privacy Notice (PDF)

Appointments

All patients are seen by appointment to minimize patient waiting time. To enable a better selection of time and day, please call for appointments as early as possible. Due to emergencies, there may be occasions when it will be impossible for the doctor to keep a scheduled appointment. At such a time, our office will make every effort to contact you about scheduling, if telephone numbers are made available. Likewise, if you are unable to keep a scheduled appointment, please contact our office as early as possible. This will provide the opportunity for another patient in need of care to be seen. To avoid charges, a twenty-four (24) hour notice is required.

Call: 812-333-4000 for more information or to schedule an appointment.

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Insurance & Billing

If you have questions concerning your insurance coverage, account status and/or payment arrangements, you may contact the Bloomington Bone & Joint Clinic Insurance/Billing Department directly at (812) 333-4600, Monday through Thursday, 8:00am – 5:00pm and Friday, 8:00am – 3:45pm.

It is very important you understand your insurance policy. It is a contract between you and your insurance company and is a means of reimbursing the physician for services rendered. It is not a substitute for payment. We cannot guarantee your insurance will cover any part of your claim.

You may contact the Insurance/Billing Department by calling (812) 333-4600.

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PATIENTS’ BILL OF RIGHTS

• As a patient at Bloomington Bone & Joint Clinic, you have the right to:
• Be treated with courtesy, respect, and dignity, and have privacy concerning your medical care.
• Receive a prompt and reasonable response to your questions and requests.
• Know the names of the Bloomington Bone & Joint Clinic physicians responsible for your care and any other health care team members providing medical services.
• Know what patient support services are available (including help with a hearing impairment, or an interpreter in your language if you do not speak English).
• Know what rules and regulations apply to your conduct as a patient.
• Participate in decisions that involve your care, including consideration on ethical issues. You have the right to receive information about your diagnosis, planned course of treatment, alternatives, risks, prognosis, and outcomes of care that may impact your decisions regarding treatment.
• Accept or refuse any treatment except as otherwise provided by law.
• Be given upon request full information and counseling on financial resources for your care.
• Receive a reasonable estimate of charges for medical care before your treatment, if you have requested it. The actual costs may be higher based on changes in your condition or treatment needs.
• Receive a copy of a clear and understandable itemized bill, and on request, have the charges explained.
• Have impartial access to medical treatment regardless of your age, race, religion, disability, sexual orientation, marital status or gender.
• Express grievances about any violation of your rights as stated in Indiana law through the grievance procedure of the appropriate state-licensing agency.

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